Delivery and General Info

Customers who have registered an account with us have ability to add an unlimited amount of items to their cart, guest shoppers are limited to 35 different items until they register their account.

Customers can telephone orders through or write to us with their order if preferred.

Visa
Mastercard
Discover
American Express
Paypal
Google Checkout
Postal Orders
Cheques/Checks

We accept payments in UK Pounds, US Dollars and Euros. Cash can be sent but should be sent securely and is at the senders risk.

1)Confirmation of order placement
2)Confirmation of payment / notice of failed payment
3)Confirmation your Order has been picked
4)Confirmation your Order has been check ready to be posted
5)Confirmation your Order has been posted

By click on these tags, the feature allows you to search for related products. Tags displayed can include date added to out catalogue, product designer, collection, material made from and other key words that are relevant.

Please note, the material identifer only identifies the main material
Where a material is identified we do try to be accurate, but the material of manufacturer is only an opinion of the member of staff listing the item and is meant as guidance.

Plastic
Recycled, environmentally friendly

TPE

Plastic/Metal

Metal

Wood

Polythene

All Domestic UK orders will ship via Royal Mail under 30GBP and UPS over 30GBP. International orders will ship via either UPS or Royal Mail International Signed For.

All international orders over 30GBP are shipped international signed for.

ALL orders to Italy are shipped International Signed For.

All Channel Islands, Isle of Man, Scilly Isles and all other offshore islands are classified under ‘Offshore Islands’ shipping band – please note this also includes Northern Ireland.

Order Processing and Shipping
We deliver to UK mainland addresses only. If you would like delivery to non-UK mainland addresses, please contact us prior to ordering so we can confirm a delivery price. If you order from us and fall outside of our standard shipping area we will not process your order until the correct postage is paid.
You may request upgrades to your shipping service when checking out if you require domestic or international tracking.

Any Duties due are the responsibility of the buyer and if an order is returned to us with unpaid customs charges this will be deducted from any refund given.

Delivery Delays
There are several common reasons a delivery is delayed, and in many cases results in the original shipment being returned to us. In all these cases you will be contacted immediately and the situation will be resolved.
Incorrect or invalid shipping address
Recipient unavailable to receive delivery
Shipment damaged/destroyed in transit
Customer has not collected parcel after carrier left a delivery card.

Lost Shipment
If you feel that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. International orders are not deemed lost by carriers until 40 days after the shipping date. When 40 days has passed, an insurance claim will be filed and a replacement shipment will go out immediately, at no additional charge.

Paypal Disputes
If you use Paypal to pay for an order and you have a problem with the order DO NO FILE A DISPUTE before contacting us and giving us an opportunity to rectify the situation.

If you do file a dispute without giving us a chance to sort out any problems we will PERMENANTELY ban you from placing an order on our group of websites.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products unless they are made to order or customised for you.

To cancel your purchase within the seven-working-day cooling-off period, please contact us via email or normal mail, giving the reason for the return as “I don’t want it anymore”. Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item(s) back from you, we may arrange for collection of the item from your residence at your cost.

You must notify us either by email or in writing within the periods mentioned above.

As soon as we receive notice of your cancellation of your order, we will refund the relevant part of the purchase price.

This enables us to ensure the returns process is as efficient as possible and your return is easily identified by our staff. Sending an item back to us without contacting us first can result in delays to updating your account status and processing the return.